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How to reach the editorial desk behind this independent review of IG Markets, and what the desk can and cannot help you with.
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This page explains how to reach the editorial desk of igmabrokerug.com. The site is an independent editorial resource that publishes reviews and explanatory articles about IG Markets for readers in Uganda. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice. Everything published here is journalism and commentary, prepared at arm's length from the company it writes about.
The most useful thing to understand before you write to us is the boundary of what this desk handles. We work with words: articles, reviews, corrections and editorial correspondence. We do not work with accounts, money or trading systems, because we have no access to any of them. A message sent here does not reach the broker and does not create any kind of client relationship with this site.
We read every message that arrives through the contact form on this site, but the sections below set out what we can act on and where your enquiry belongs if it falls outside our remit.
Matters Outside Our Remit
The desk cannot answer questions about an account held with the broker. That includes opening or closing an account, verification and identity checks, login problems, password resets, deposits and withdrawals, payment methods, fees charged on your account, trading positions, order execution, margins, statements, and any dispute about how a trade was handled. We have no visibility into client records and no influence over decisions the broker makes about them.
We also cannot act as an intermediary, escalate a complaint, or pass messages to the broker on your behalf. If your question concerns your money or your account, the only route that can actually help you is the broker's own support service, reached through the official channels published on the broker's website. Please use those channels rather than this page, so that your request reaches people who can see your account and act on it.
If you are unsure whether your question is editorial or account-related, ask yourself whether the answer would depend on your personal account details. If it would, it belongs with the broker. If it concerns something published on this site, it belongs here.
Languages We Read
The editorial desk reads and answers correspondence in English. This is the language in which the site is written and the language in which we can give a precise reply, particularly on factual or legal points where nuance matters.
We can understand ordinary enquiries in the languages commonly used by our readers in Uganda, but for anything technical, factual or potentially contentious we will reply in English and may ask you to restate your point in English so that nothing is lost. Writing to us in English from the start is the fastest route to a clear answer.
Corrections and Editorial Enquiries
We take factual accuracy seriously. If you believe something published on this site is wrong, please use the contact form on this site and describe the specific statement you are challenging. Tell us which article or page it appears on, quote the passage as closely as you can, and explain what you believe the correct position to be. Where you can, point us to a primary source such as the broker's own published terms, a regulatory notice or another document that can be checked.
Corrections are reviewed by the editorial desk rather than accepted automatically, because a correction request is itself a claim that needs checking. We will compare your point against the source material and amend the article where the point is made out. Substantive corrections are noted in the article itself.
The same form carries press enquiries and partnership proposals. We consider requests from journalists and from organisations whose work is relevant to our readers, but we do not accept payment for coverage, do not publish sponsored articles presented as editorial, and do not allow commercial relationships to shape a review. Proposals that depend on any of those things will be declined. General feedback and suggestions for topics are welcome through the same route and are read, though not always answered individually.
For anything concerning your account, your funds or a trading dispute, please go directly to the broker's own support service through the official channels on its website. We cannot help with those matters and forwarding them here only delays you. We aim to reply to editorial correspondence within five working days, and to correction requests within three working days of receipt.
